Frequently asked questions

MakesBooking is built for service businesses — yoga studios, salons, education centres, venue rentals, consultancies and more. Whether you're a solo operator or a multi-site brand, there's a plan that fits. Not sure? Get in touch for a free consultation.

The 14-day free trial gives you full access to every Professional-plan feature, no credit card required. When it ends, you can upgrade to a paid plan or move down to the free Starter plan — you're never charged automatically.

You get your own booking page you can share on social media or WhatsApp, or embed on your website. Customers pick a service, date and time and confirm in a few taps — simple and intuitive, with nothing to download.

The Professional plan supports a range of local and international payment methods, including credit cards (Visa / Mastercard), PayMe, FPS (Faster Payment System) and Stripe for online payments. You can require payment at the time of booking, or let customers settle up when they arrive.

Data security is a top priority. All data is transmitted over SSL encryption and handled in line with Hong Kong's Personal Data (Privacy) Ordinance (PDPA). We never sell or share your or your customers' data with any third party.

The Enterprise plan supports multi-location management, so you can oversee bookings, staff and reports for every branch from one place. Each location can have its own services and hours, all managed from a single dashboard.

Yes — MakesBooking's interface is available in English and Chinese (Traditional and Simplified). You can set your customer booking page to a single language or offer several at once, which fits a multilingual market well.

You can import your customer list from a CSV file in just a few clicks. Enterprise customers also get hands-on help from our technical team for a full data migration.

Every plan includes email support with a reply within 24 hours on business days. The Professional plan adds priority replies and live chat (Mon–Fri, 10:00–19:00). Enterprise customers also get a dedicated customer success manager for one-on-one guidance.

The Professional and Enterprise plans support custom branding — upload your logo, adjust the theme colour, and add your business intro and service descriptions. Enterprise also includes full white-labelling, so your booking page matches your brand completely.